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Frequently Asked Questions

To which countries do you ship?

Our shipping rates are only for deliveries to mainland Spain and the Balearic Islands. If you live in another area, please contact us so that we can quote the cost of shipping and delivery time for your order.

How much does it cost to ship?

8€ to mainland destinations and 10€ to the Balearic Islands. We can ship to other areas but we will have to determine the price on a case by case basis.

How long will it take for my order to arrive?

Approximately between 3 to 5 working days, depending on the destination.

How can I pay for my purchase?

We accept the most common credit cards.

Can I exchange or return my product?

Of course, if you are not satisfied with your purchase you can request a return within 14 calendar days after reception, just make sure the product is in perfect condition with its original packaging.

Contact us so that we can organize the picking of the products. As soon as we receive the returned goods, you'll get your refund into the credit card used for the purchase.

Is it safe to buy from FILS?

Of course! our online shop is hosted on one of the most popular e-commerce platforms: Shopify, which guarantees the security of your personal data and credit card details..